FAQ
(Frequently Asked Questions)

Gabyjoux's workshop is located in Saly (Senegal).

To ensure your vegetable ivory jewelry lasts a long time, it is advisable to remove it when sleeping, swimming in the sea or pool, or playing sports. Finally, avoid contact with perfumes and cosmetics.

Yes. For those with sensitive skin or allergies, the necklaces and earrings have stainless steel clasps and are a great option to go for. This material is hypoallergenic , meaning it is actually less likely to cause allergic reactions.

You can contact us by:

- Tel or message to 78 545 92 24 (whatsapp)

- Email: gabyjouxstore@gmail.com

- The contact page of the site.

We will respond to you within 24 hours.

Shipping times vary depending on the delivery location: they are 2 days for Saly, Ngaparou, Somone and Nguerigne, and 4 days for Dakar. I invite you to read the delivery / return conditions on the site.

Your order is shipped from our workshop located in Saly (Senegal).

1/ Damage or loss during transport In the event of receipt of a package in poor condition, the buyer must send Gabyjoux a complaint email within 2 days of the date of receipt of the package, to the following address: gabyjoux@gmail.com In the event of a delay in delivery, it is essential to alert us within 8 days for shipments made to Senegal and within 3 weeks for shipments outside Senegal, by sending us a complaint email to: gabyjoux@gmail.com If after 30 days the package is still not delivered, Gabyjoux will consider it lost and will make a 2nd shipment at its expense. If the carrier informs us that the package has been delivered to the sender and sends us a delivery note signed by the buyer, Gabyjoux will consider that the package has been delivered and the buyer will have no recourse. Without a complaint from the buyer within the time limits indicated, Gabyjoux will decline all liability towards the buyer.

If this happens, it is an error on our part. We invite you to call us quickly so that we can send you the missing item(s) as quickly as possible.

Gabyjoux.com can ship worldwide. We invite you to contact us at gabyjouxstore@gmail.com before placing your order so that we can give you an estimate of the shipping costs.

Shipping costs vary from free to 4500 F for delivery to Senegal. For delivery to France, For the rest of the world, please contact us. I also invite you to consult our delivery and return conditions on our site.

Yes. We do our best to resolve any issues our customers may have with their online items. Therefore, we can of course issue a refund, provided the request is made within 15 days of the order date. I invite you to consult our general conditions of sale on the site.